Practice Quiz (20 Quick Questions)
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Question 1 of 20
1. Question
There are four levels of diagrams, each with pros and cons. Which three statements below are correct about diagram levels?
(Select 3)
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Question 2 of 20
2. Question
A SIPOC diagram is a document that can be used to identify potential bottlenecks and improve efficiency, but it is not as well-suited for documenting the responsibilities of a specific department. It’s a great tool to use when you need to define the scope of a complex process. What does SIPOC stand for?
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Question 3 of 20
3. Question
A new Salesforce implementation project has just kicked off and the stakeholders have asked Fiona, the Business Analyst, to provide them with something that allows them to visualize the mix of products being used. What level of diagram should Fiona use?
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Question 4 of 20
4. Question
What elicitation method is best used for generating and collaborating ideas with multiple stakeholders?
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Question 5 of 20
5. Question
Which of the following is a technique used to visually map out workflows and processes?
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Question 6 of 20
6. Question
Which of the following is a group creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its members?
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Question 7 of 20
7. Question
A RACI document is a tool used to define the roles and responsibilities of team members in a project. What does the I stand for?
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Question 8 of 20
8. Question
Alyssia is the Business Analyst for the implementation of Salesforce at Barrys Boards Ltd. and as the project progresses, she has noticed that there seems to be conflict between the Customer Service Manager and the Sales Manager. Alyssia is concerned that this conflict could escalate and derail the project.How can she best address the conflict?
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Question 9 of 20
9. Question
Ahmed is having a tough time unifying the communication plan for the project; some stakeholders want to use Slack as the primary communication, some would prefer emails, while others would like meetings to discuss any project updates. How can Ahmed help the stakeholders come to an agreed primary communication method?
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Question 10 of 20
10. Question
What are the three main types of Analysis that a Business Analyst would be involved in?
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Question 11 of 20
11. Question
After conducting workshops and interviews with Sales Team Members, you have a good idea of the Sales Process and the steps taken at each stage of the Sale. To confirm that you fully understand each stage and step, what elicitation method can you use?
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Question 12 of 20
12. Question
As a Salesforce Business Analyst, you are asked to implement a new Salesforce Org for a retail company. Understanding the different user personas is crucial for this task. Which of the following best describes the importance and function of user personas in this context?
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Question 13 of 20
13. Question
Frank is working on a fast paced project which is constantly evolving, he has recognized that there may be times when urgent requests are made that need to be responded to quickly. What approach should Frank take?
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Question 14 of 20
14. Question
Kanban is a project management methodology that is well-suited for fast-paced projects that are constantly evolving, what are the four key traits of Kanban?
(Select 4)
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Question 15 of 20
15. Question
What term is used to describe the accumulation of configuration in an org over time that can have several negative consequences for an org, including increased costs, reduced productivity, and increased risk of errors?
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Question 16 of 20
16. Question
You’re a Business Analyst and the UAT phase has just concluded. There are a few issues that have been identified but none are considered critical. What should be your next step?
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Question 17 of 20
17. Question
The development team has completed a new feature in Salesforce. What should the Business Analyst do to prepare for user acceptance testing?
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Question 18 of 20
18. Question
Which of the following is a key element of a well-written User Story?
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Question 19 of 20
19. Question
While working on an enterprise implementation of Salesforce Service Cloud, Amanda has noticed changes to the User Stories; she isn’t sure if these changes are correct and wants to compare them with the previous ones. However, Amanda is unable to find the original User Stories. What should have been put in place to avoid this issue?
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Question 20 of 20
20. Question
How should a team handle a User Story that is too large to be completed in a single Sprint?
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