Practice Quiz (20 Quick Questions)
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Question 1 of 20
1. Question
Universal Process Notation is a universally recognized way of documenting processes within an Organization. What are 3 key principles of UPN?
(Select 3)
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Question 2 of 20
2. Question
Anna has been conducting discovery sessions for a new Salesforce implementation. However, she is overwhelmed by the number of processes and how they fit together. What document can Anna create to help identity which process happens where and what steps are involved?
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Question 3 of 20
3. Question
A SIPOC diagram is a document that can be used to identify potential bottlenecks and improve efficiency, but it is not as well-suited for documenting the responsibilities of a specific department. It’s a great tool to use when you need to define the scope of a complex process. What does SIPOC stand for?
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Question 4 of 20
4. Question
A RACI document is a tool used to define the roles and responsibilities of team members in a project. What does the I stand for?
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Question 5 of 20
5. Question
Frank is a Business Analyst working on a new Salesforce implementation for Silly Socks Ltd; after numerous discovery sessions, he has crafted and delivered the requirements document to all stakeholders. A couple of stakeholders have raised concerns that the scope included in the requirements document isn’t completely clear, and they are unwilling to sign off on the document at this moment. What is the best approach that Frank can take to resolve the issue?
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Question 6 of 20
6. Question
Which of the following is a business analysis technique that helps to identify the interfaces between solutions/applications to determine the requirements for ensuring that the components interact with one another effectively
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Question 7 of 20
7. Question
The Super Sandals Ltd project is coming to a close and all that remains is User Training, typically who will be responsible for what when talking about User Training?
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Question 8 of 20
8. Question
Your Consultancy has just secured a new project – the reimplementation of Sales Cloud. The existing has a number of issues including User Adoption, a poor data model, and excess code. What is the best way that you can build trust with the stakeholders?
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Question 9 of 20
9. Question
What elicitation method is best used for generating and collaborating ideas with multiple stakeholders?
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Question 10 of 20
10. Question
After conducting workshops and interviews with Sales Team Members, you have a good idea of the Sales Process and the steps taken at each stage of the Sale. To confirm that you fully understand each stage and step, what elicitation method can you use?
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Question 11 of 20
11. Question
The Sales Director at Big Deals Ltd. wants a more effective and efficient Opportunity page layout, however, they are struggling to visualize what they want. They have an idea about what they would like to see and how the structure of the page should be to improve the Sales Teams, performance but find it difficult to articulate it to the Business Analysis. What would be an effective elicitation technique the Business Analyst could use to get a better understanding?
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Question 12 of 20
12. Question
What tool can a Business Analyst use to examine the security of the Salesforce Org and any immediate fixes that need to be performed?
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Question 13 of 20
13. Question
Barry has just finished conducting gathering all of the requirements for the Merry Fitness project and is concerned that there isn’t enough time or budget to deliver all the requirements.He has raised his concerns with the Project Manager and the Stakeholders who have asked him to do what he can with the resources that he has. What should Barry do?
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Question 14 of 20
14. Question
Suzie is working as the Business Analyst on implementing CPQ with Phils Pharmaceuticals; it is a large-scale, fast-paced project with many moving parts. Suzie needs a way to keep track of all tasks and their status in a visual way that she can share with stakeholders at bi-weekly meetings, which project management approach should she take?
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Question 15 of 20
15. Question
Which document can be described as the most fundamental deliverable on a project that provides a clear view of what needs to be achieved and what work must be completed?
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Question 16 of 20
16. Question
During the UAT phase, a key user reports an issue that is not aligned with the original business requirements.As a Business Analyst, what is your immediate response?
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Question 17 of 20
17. Question
You are reviewing the results of UAT before making a go/no-go release decision. Which of the following factors should you consider?
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Question 18 of 20
18. Question
User Stories are written from the perspective of…
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Question 19 of 20
19. Question
Adam is writing User Stories for Big Deals Ltd and wants to make sure that they follow the best practices; he has been told to use the INVEST framework. What does INVEST stand for?
(Select 6)
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Question 20 of 20
20. Question
Lucy has just completed the discovery sessions for the implementation of Experience Cloud at Colins Caterpillar Sanctuary. She would like to bring the requirements to life in a way that is easy for stakeholders to understand. What can Lucy create to help the stakeholders envision how end-users will be using the system?
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