Practice Quiz (20 Quick Questions)
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One of the key skills of a Business Analyst is to understand which diagram style would be best suited to the audience that they are presenting to, what are the two diagram styles?
A SIPOC diagram is a document that can be used to identify potential bottlenecks and improve efficiency, but it is not as well-suited for documenting the responsibilities of a specific department. It’s a great tool to use when you need to define the scope of a complex process. What does SIPOC stand for?CorrectIncorrect
Governance is a framework that guides how Organizations make decisions and achieve their goals responsibly, ethically, and effectively. What are the four components of Governance?
During a workshop that involved the Sales Manager, Customer Service Manager, Marketing Manager, and Operations Manager, you noticed that the Customer Service Manager seemed disinterested and wasn’t forthcoming with information. You suspect that it may be because they do not understand why the project is being undertaken and the impact that it could have on the company on a larger scale. What could you do to ensure that the Customer Service Manager has a better understanding of the project and its impact?CorrectIncorrect
What does V2MOM stand for?CorrectIncorrect
While working on a Service Cloud implementation, it has been agreed that one of the key metrics for success is Case Resolution Time. The Customer Service Manager wants to be able to create and customize a report that will help them measure this. How should the Business Analyst handle this request?CorrectIncorrect
Amanda has arranged a meeting with the stakeholders of a large complex project to present and discuss the requirements document. She plans to run through each section and take the time to address any concerns from the stakeholders and clarify any points that may be unclear. What should Amanda have at the end of the meeting to proceed with the project?CorrectIncorrect
Which of the following is a technique used to visually map out workflows and processes?CorrectIncorrect
Which of the following is a group creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its members?CorrectIncorrect
Customer Service Agents have been complaining that the Case Record Page is taking too long to load and is impacting the level of customer service that they can deliver. What are the two best tools that a Business Analyst can use to investigate the problem?
There are three types of Development Models that can be utilized during Salesforce projects; what are they?
A new project has just kicked off, and it’s imperative that the Business Analyst gets a solid understanding of the Organization’s hierarchy and who reports to who. They also need to understand the various departments and how they align, interconnect and communicate with each other. What type of analysis should the Business Analyst conduct?CorrectIncorrect
Cindys Construction Ltd has been experiencing difficulties in securing new business, they have decided to purchase Sales Cloud and Pardot as a way to improve their customer acquisition processes. Following various meetings with a number of stakeholders, the Business Analyst is preparing to create a document that will detail the needs of the company in a specific and quantifiable way. What document should the Business Analyst create?CorrectIncorrect
While reviewing a recently completed project, Fiona raised the issue of changes being made to project requirements. When changes were made the previous requirement document was overwritten, which lead to conduction about what was, and was not included in the project. The result of this was a loss of time trying to establish the original requirements, and the difference between them and the new requirements. What can be implemented on future projects to avoid this issue?CorrectIncorrect
What are some of the key characteristics of Requirements Documentation?
You’re a Business Analyst and the UAT phase has just concluded. There are a few issues that have been identified but none are considered critical. What should be your next step?CorrectIncorrect
You have just finished defining the User Acceptance Test (UAT) plan. Who are the ideal participants to be testers?CorrectIncorrect
While looking back through the User Stories she created Vanessa has spotted a potential issue, what could be the problem with this User Story?
“As a Sales Manager, I want to be to be able to see all open Opportunities”CorrectIncorrect
Which of the following statements about Acceptance Criteria is true?CorrectIncorrect
Adam is writing User Stories for Big Deals Ltd and wants to make sure that they follow the best practices; he has been told to use the INVEST framework. What does INVEST stand for?