Practice Quiz (20 Quick Questions)

Universal Process Notation is a universally recognized way of documenting processes within an Organization. What are 3 key principles of UPN?

(Select 3)

No more than 8 – 10 activity boxes on a screen

View and edit controlled by access rights

Attaching supporting information to an activity box

No More 12- 14 activity boxes on a screen

Color coded activity boxes

A SIPOC diagram is a document that can be used to identify potential bottlenecks and improve efficiency, but it is not as well-suited for documenting the responsibilities of a specific department. It’s a great tool to use when you need to define the scope of a complex process. What does SIPOC stand for?

Suppliers, Inputs, Process, Outputs, and Customers

Stakeholders, Inputs, Process, Outputs, and Customers

Suppliers, Inputs, Process, Outputs, and Constraints

Stakeholders, Inputs, Process, Obstacle, and Constraints

Which statement about Universal Process Notation is true?

Activity boxes can be drilled down to reveal more detail

Activity boxes contain all information about that activity, including sub-activities

Activity boxes should be various shapes and sizes depending on the activity taking place

Activity boxes should be color coded to show who is doing what

Which of the following is a group creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its members?

Brainstorming

Surveys

Prototyping

User Stories

A project that you are working on is due to go-live in the next couple of weeks, however, the Sales Manager has requested a potential change that could impact the solution and the go-live date. How should you handle this?

Tell the Sales Manager that it is too late to make any changes

Add the change to the sprint backlog and tell the Development Team they need to figure out a way to have this implemented immediately

Arrange a meeting with the Sales Manager to understand what needs to be changed

Pause the project until you understand the Sales Manager's request

Salesforce Adoption Dashboards are a great way to see how employees are using Salesforce; what are some of the key metrics that you can measure using the Adoption Dashboards?

(Select 3)

Number of Reports Run

User Logins

Record Creation

User Satisfaction

User Complaints

User Feedback

Alyssia is the Business Analyst for the implementation of Salesforce at Barrys Boards Ltd. and as the project progresses, she has noticed that there seems to be conflict between the Customer Service Manager and the Sales Manager. Alyssia is concerned that this conflict could escalate and derail the project.How can she best address the conflict?

Ignore the conflict and hope it won't impact the project

Arrange formal individual meetings with each manager to explain how their behavior is unacceptable and impacting the project

Ask the CEO to ask the managers to work together to ensure the success of the project

Arrange casual individual meetings with each manager to understand what is going on and how it can be resolved

The Super Sandals Ltd project is coming to a close and all that remains is User Training, typically who will be responsible for what when talking about User Training?

The Business Analyst will create the training material and the Administrator would deliver the training

The Administrator will create the training material and the Business Analyst will deliver the training

The Business Analyst will create the training materials and deliver the training

The Administrator will create the training material and deliver the training

Amanda has arranged a meeting with the stakeholders of a large complex project to present and discuss the requirements document. She plans to run through each section and take the time to address any concerns from the stakeholders and clarify any points that may be unclear. What should Amanda have at the end of the meeting to proceed with the project?

Written sign-off from the Stakeholders

Verbal sign-off from the Stakeholders

Another meeting arranged to discuss any further points

The next steps for sign-off that include an approval process

On the completion of a Focus Group, the Business Analyst isn’t 100% sure that they explored the issues deep enough and feel like a few key points may have been missed. Which would be the most effective elicitation techniques that could be used to gain a deeper understanding of the issue?

(Select 2)

Observation

Document Analysis

Brainstorming

Shadowing

Prototyping

During a discovery session with Marketing and Sales, it has become clear that there is no universal agreement on the current ‘as-is’ state of the Marketing and Sales Process and the handoff of Leads between Marketing and Sales. Both Teams have different opinions and views of the ‘as-is’ state. As a Business Analyst, it’s vitally important that you reach an agreement on the ‘as-is’ state so that all stakeholders have a clear understanding of the project. What technique can you use to help establish a clearer understanding of each team’s processes?

Process Mapping

Surveys

Interviews

Document Analysis

You have been tasked with analyzing Users use of an existing Salesforce Org. This information will help facilitate discussions with stakeholders on how to improve User Adoption better and to design a more effective and efficient Org. You have established that the key metrics you want to track are;

Daily and monthly active users in Lightning Experience and the Salesforce mobile app
Profiles and users that switched to Salesforce Classic, the most
Slowest desktop record page

What Salesforce tool could you use to obtain these metrics?

Lightning Usage App

Salesforce Optimizer

Org Health Check

Schema Builder

Suzie is working as the Business Analyst on implementing CPQ with Phils Pharmaceuticals; it is a large-scale, fast-paced project with many moving parts. Suzie needs a way to keep track of all tasks and their status in a visual way that she can share with stakeholders at bi-weekly meetings, which project management approach should she take?

Lean

Kanban

Scrum

Visual Management

While reviewing a recently completed project, Fiona raised the issue of changes being made to project requirements. When changes were made the previous requirement document was overwritten, which lead to conduction about what was, and was not included in the project. The result of this was a loss of time trying to establish the original requirements, and the difference between them and the new requirements. What can be implemented on future projects to avoid this issue?

Stricter guidelines regarding changes

Version control

A more comprehensive authorisation process

Change request process

Frank is working on a fast paced project which is constantly evolving, he has recognized that there may be times when urgent requests are made that need to be responded to quickly. What approach should Frank take?

Use the Scrum agile methodology

Use the Kanban agile methodology

Put more restrictions in place to ensure that requests can only be made on certain dates

Work without a methodology as the environment is too fast paced to be controlled by a project methodology

You’re a Business Analyst preparing the User Acceptance Test (UAT) plan for a new Salesforce feature. One of your key stakeholders asks you why UAT is necessary. How do you respond?

UAT is not necessary but is a good practice to keep the stakeholders engaged

UAT is a requirement to ensure the development team has not made any errors

UAT is necessary to confirm that the solution meets business requirements and can be used by end-users effectively

UAT is necessary to ensure the system can handle large amounts of data

You have just finished defining the User Acceptance Test (UAT) plan. Who are the ideal participants to be testers?

The project manager and the development team

The business analyst and the stakeholders

The end-users or representatives from the user community who will be using the system

The quality assurance team

The Business Analyst has requested that the Development Team keep track of the User Stories using a Version Control System such as Git and GitHub. What are three key benefits of using Version Control?

(Select 3)

Greater Team Collaboration

The ability to track changes

Prevents errors

A single source of truth

Which of the below can be considered as part of the Definition of Done?

(Select 3)

Unit tests have been written for the User Story and all tests pass

Integration tests have been conducted and all tests pass

The User Story has been manually tested and meets the Acceptance Criteria

The Sales Manager can create a Report and configure the Filters to refine the Records they see

Which of the below is not a valid Acceptance Criteria?

The Report should include data on Leads created by day

The Case should be assigned to the Case Escalation Queue

The Account should the total amount for all Closed Won Opportunities

The Escalation Process functions as required

Practice Quiz (20 Quick Questions)

Practice Quiz (20 Quick Questions)

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