Practice Quiz (20 Quick Questions)

There are four levels of diagrams, each with pros and cons. Which three statements below are correct about diagram levels?

(Select 3)

Alex is presenting the Process Map for the Lead Management Solution for a Sales Cloud implementation, during the presentation, the stakeholders have asked a number of questions about various activity box’s on the Process Map. Alex has created the Process Map using UPN, what action could she take to ensure that the stakeholder’s questions have been answered and the responses are available for other stakeholders with similar questions?

While working on a project, there is a clear conflict of priorities between the Marketing and Sales teams. You have tried various methods to reach an agreement but have been unable to do so. Marketing believes that Pardot will have the greatest impact on the company, however, the Sales Team believes that CPQ will have a more meaningful impact.

There isn’t the time or budget to do both, and the Business Analyst is at a loss on how to solve this disagreement. What would be an appropriate step?

While working on a project you decide that give the project the best possible chance of success you need to understand some quite niche procedures within the organization. What elicitation technique should you use to find out detailed information from the relevant stakeholders?

Your Consultancy has just secured a new project – the reimplementation of Sales Cloud. The existing has a number of issues including User Adoption, a poor data model, and excess code. What is the best way that you can build trust with the stakeholders?

What does V2MOM stand for?

You are working as a Business Analyst on a new Sales Cloud implementation and have been asked by the Sales Manager to communicate the differences between the current processes and the new proposed processes. What document would best be suited for this scenario?

Amanda has arranged a meeting with the stakeholders of a large complex project to present and discuss the requirements document. She plans to run through each section and take the time to address any concerns from the stakeholders and clarify any points that may be unclear. What should Amanda have at the end of the meeting to proceed with the project?

Vanessa is a Business Analyst working on a new implementation. She wants to better understand how and when customers interact with the Organization. She is particularly interested in the touchpoints and emotions of the Customer. What is the best way that Vanessa can visualize the customer experience?

Which elicitation method is best used to gather detailed information from individual stakeholders?

What are three key tasks for as Business Analyst?

(Select 3)

You have been tasked with analyzing Users use of an existing Salesforce Org. This information will help facilitate discussions with stakeholders on how to improve User Adoption better and to design a more effective and efficient Org. You have established that the key metrics you want to track are;

• Daily and monthly active users in Lightning Experience and the Salesforce mobile app
• Profiles and users that switched to Salesforce Classic, the most
• Slowest desktop record page

What Salesforce tool could you use to obtain these metrics?

Barry has just finished conducting gathering all of the requirements for the Merry Fitness project and is concerned that there isn’t enough time or budget to deliver all the requirements.He has raised his concerns with the Project Manager and the Stakeholders who have asked him to do what he can with the resources that he has. What should Barry do?

Change Sets are best described as…

What term is used to describe the accumulation of configuration in an org over time that can have several negative consequences for an org, including increased costs, reduced productivity, and increased risk of errors?

The user acceptance testing has been completed, and the users have reported that they are satisfied with the new feature.

What should the Business Analyst do next?

You’re a Business Analyst preparing the User Acceptance Test (UAT) plan for a new Salesforce feature. One of your key stakeholders asks you why UAT is necessary. How do you respond?

Adam is writing User Stories for Big Deals Ltd and wants to make sure that they follow the best practices; he has been told to use the INVEST framework. What does INVEST stand for?

(Select 6)

The Business Analyst has requested that the Development Team keep track of the User Stories using a Version Control System such as Git and GitHub. What are three key benefits of using Version Control?

(Select 3)

Jane has noticed a problem with the following User Story for a Salesforce Service Cloud implementation:

“As a Call Center Agent, I want to easily view a customer’s previous cases so I can provide better service”.

What could be the issue?