Mock Exam (Configuration and Setup)

Get Force Certified have configured Business Hours to ensure better customer service. Which of these Salesforce features are affected by Business Hours?

(Select 2)

Escalation Rules
Entitlement Processes
Case Assignment Rules
Support Process

Get Force Certified operates in the UK, Europe and the US and as such the Salesforce Administrator is considering enabling multi-currency. Once multi-currency been enabled what else does the Salesforce Administrator need to do in order for the various currencies to be usable?

(Select 3)

Define the Corporate Currency
Enable Advanced Currency Management
Set the Exchange Rates for each Currency
Define the Currencies and set them as Active
Set the date ranges for the Currencies Exchange Rate
Set the Currency for each Role

There are 3 types of language support in Salesforce, which of the below is not one?

Fully Supported
End User
Partially Supported
Platform

A User wants to customize a Table List View to make it more accessible and valuable for themselves. Which of the below options is not valid when customizing a Table List View?

Applying Filters to ensure only relevant Records are displayed
Adding a Chart for a graphical display of the Records in the List View
Customising the Columns to see more relevant information
Adding a Sidebar to allow for faster navigation between Records

When creating a new User in Salesforce, which of the below fields are required for creation?

(Select 3)

First Name
Profile
Username
Email Address
Telephone Number

Get Force Certified are considering implementing a Custom Fiscal Year. Which of the below statements is not true regarding Custom Fiscal Years?

Reports are affected.
Forecasts are affected.
Custom Fiscal Years can be disabled.
Quotas are purged if the Fiscal Start month is changed.

Get Force Certified have hired 8 new starters and would like to add them as new Users, which is the most effective method to do so?

Create them one by one using the New User function
Create them at the same time using the Add Multiple Users function
Create them at the same time using Data Loader
Ask a Developer to create automation to create them

When a User is Frozen their Salesforce User Licence is available to be reassigned to another User.

True
False

Which of these is not a real Salesforce Team?

Lead Team
Account Team
Case Team
Opportunity Team

Record Access can be opened up using Roles and Role Hierarchies. Can Grant Access using Hierarchies be toggled on or off for Standard Objects to remove that functionality?

Yes
No

Which sharing feature allows for the most granular way of granting Record access in Salesforce?

Owner Based Sharing Rule
Criteria Based Sharing Rule
Manual Sharing
Individual Sharing

What are the 3 levels of Folder Permissions?

(Select 3)

View
Edit
Manage
Reports Only
Dashboards Only

The Salesforce Administrator is customizing the Page Layout for the Opportunity Object. What can be configured using the Opportunity Page Layout?

(Select 3)

The Sales Process
Related Lists
Quick Actions
Fields
Components on the Page

A Salesforce Administrator would like to amend the Password Policies for their Salesforce Org. What Password Policies can be customized?

(Select 3)

Password Expiry Time
Minimum Password Length
Password Complexity
Password Containing Last Name

To improve Org Security, Get Force Certified has instructed their Salesforce Administrator to configure Login Hours. They would like the Login Hours to specify that a User with the Sales Profile can only log in between 08:00 and 20:00. What would happen if a User was working on a Record at 19:55 but went to save the changes they had made at 20:01?

The Record would save without issue as the User initially accessed the Record before 20:00.
The User would be logged out and any changes they made prior to saving the Record would be lost.
The User would be alerted at 19:59 that they will be logged out at 20:00 and as such should save their changes immediately.
The User would be logged out after saving the changes to Record but the change would be saved.

A Salesforce Administrator does not want Users with the Custom Support Profile to be able to see the Amount Field for Opportunity Records. What Salesforce feature should the Salesforce Administrator use?

Org Wide Defaults
Field Level Security
Validation Rule
Object Tab Settings

Which of these statements is false regarding Organisation Wide Defaults?

Set the baseline level or Record Access for Users
Override a Users Profile Settings
Have various level of access including Private, Public Read Only, and Public Read/Write
Can be used in conjunction with the Role Hierarchy to open up Record Access
Can be set for Internal Users and External Users separately

Users Object Access is determined by…

Profiles and Permission Sets
Org Wide Defaults
Roles and Role Hierarchy
Team Access

The Salesforce Administrator is trying to create a new User in the Salesforce Org, however, they have encountered the error message that the value must be unique across all Salesforce Orgs. Which Field has caused the error message?

Email Address
Username
Last Name
Alias

Sharing Rules allow for the automatic sharing of Records. What are the two types?

(Select 2)

Owner Based
Criteria Based
Manual Sharing
Value Based Sharing

One of the Users at Get Force Certified is trying to customize the Navigation Bar for a Custom App built by the Salesforce Administrator, but they cannot. Which of the below could be a cause?

(Select 2)

App Settings
User Interface Settings
Organisation Wide Default Settings
Role Settings
Profile Settings

The Salesforce Sharing Model starts off at its most restrictive and is then opened up through various features.

True
Fasle

Groups can be made up of Users, Roles, and Territories, and group access can be set in several ways. Which access level results in Users being unable to find the group through searching unless they are a group member?

Public
Private
Unlisted
Hidden

Get Force Certified would like to specify the hours that their support team is available. Which Salesforce feature can be used to meet this requirement?

Business Hours
Login Hours
Support Hours
Entitlements

A member of the Sales Team is attempting to create an Opportunity using the USD currency. The Currency has been added to the Salesforce Org. However, the Sales Team member cannot create the Opportunity in USD; they can see other currencies but not USD. What is the cause?

The USD Currency isn't active
Opportunities can only be created in the Corporate Currency
The User's Default Currency is GBP therefore they can only create Opportunities in GBP
Advanced Currency Management must be enabled

What information can be found on the Company Information page in Setup?

(Select 3)

Licence Information
Data Usage
Organisation ID
Contract Renewal Date
Data Protection and Privacy

It has been brought to the Salesforce Administrator’s attention that there are a number of Apps in the App Launcher that are unused and never accessed. This is causing frustration among Users as they need to search through unused Apps to find the App they want. Which of these is the most viable solution?

Hide the Apps so Users no longer see them
Reorder the Apps so the most frequently used Apps are at the top
There is nothing that can be done and Users will have to continue searching
Contact Salesforce Support to ask them to remove the Apps

Which of these cannot be created using the Lightning App Builder?

Home Page
Record Page
App Page
Visualforce Page

When specifying access to Objects through Profiles and Permission Sets, what are the 3 settings?

(Select 3)

Default On
Default Off
Hidden
Granted

To manage group activities, Get Force Certified are exploring the potential of using a Public Calendar. They would like all Internal Users to be able to see the details of Events for this Public Calendar and add events. However, they should not be able to edit existing events. What access level should the Salesforce Administrator set when sharing the Calendar with All Internal Users?

Hide Details
Full Access
Show Details
Show Details and Add Events
Hide Details and Add Events

The Salesforce Administrator at Get Force Certified has created a new Lightning Home Page and is in the process of Assigning who see’s the new Home Page. What options are available to them when selecting who should see this new Home Page?

(Select 3)

Org Default
App Default
App and Profile
App, Record Type and Profile
Role Default

Recent metadata changes to the Salesforce Org have caused issues for multiple Users. Where would the Salesforce Administrator find any recent changes to the metadata of the Salesforce Org?

Setup Audit Trail
Company Information
Security Health Check
Salesforce Support

What are the three ways that List Views can be displayed?

(Select 3)

Table
Kanban
Split View
Compact

Get Force Certified would like to increase the Security of their Org. They would like to ensure that Users can only log in from authorized locations. What is the best solution for this?

Login IP Ranges
Approved Login Locations
Login Access Policies
Location Login Restriction

Once enabled Multi Currency can be disabled?

True
False

Standard Profiles can be deleted.

True
False

Get Force Certified’s main office is in the UK, and as such, the default locale and time zone are set to GMT. They have recently opened a new office in the US and have received complaints that US User’s timezones and locales are incorrect, causing issues.

What would be the best way for the Salesforce Administrator to solve this issue?

(Select 2)

Visit the Company Information page in Setup and change the default locale.
Visit the Company Information page in Setup and change the default time zone.
Ask the US Users to use Personal Settings to change their default timezone.
Ask the US Users to use Personal Settings to change their default locale.

The Salesforce Administrator at Get Force Certified would like to create a dedicated App for the Coaching Team. How can the Salesforce Administrator fulfil this requirement?

Engage a Salesforce Partner to assist
Use App Menu in Setup to create the App
Use App Manager in Setup to create the App
Arrange for a Developer to custom code the App

What Salesforce Feature is used to grant Users additional permissions and functionality without changing the Users profile?

Permission Sets
Access Sets
Uplift Sets
Enablement Sets

A User needs to be deleted from the Salesforce Org, what is the quickest way to do so?

Use the delete button on the User Record
Contact Salesforce Support
A User cannot be deleted
Ask a Developer to delete the User using the Developer Console

Mock Exam (Configuration and Setup)

Mock Exam (Configuration and Setup)

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