Mock Exam (20 Quick Questions)

Mike is a Business Analyst focusing on developing his diagramming skills; he understands that conveying complex ideas clearly is a key part of diagramming. What questions should Mike ask himself when creating diagrams?

(Select 3)

While working on a project, there is a clear conflict of priorities between the Marketing and Sales teams. You have tried various methods to reach an agreement but have been unable to do so. Marketing believes that Pardot will have the greatest impact on the company, however, the Sales Team believes that CPQ will have a more meaningful impact.

There isn’t the time or budget to do both, and the Business Analyst is at a loss on how to solve this disagreement. What would be an appropriate step?

Barry is the Business Analyst at Franks Fishing Ltd and has been asked to produce documentation that will allow them to scope the marketing process. Barry wants a quick and easy way to get a high-level overview of a process and identify the key points that need further investigation.

What type of document would best suit Barry’s needs?

Frank is working on a large-scale Salesforce project and wants to understand the current processes and procedures in place. He has been advised that each department has its policies and procedures documented on an internal site that he access. Which of the following elicitation techniques would be best?

Following an extensive discovery process for a large-scale implementation, your team has prepared a detailed requirements document. This document clearly outlines the requirements, what is included in the project and what is not, and the procedure for making any changes to the scope. You delivered the document to key stakeholders over a week ago and everyone but one of the stakeholders has signed off on the requirements document. This is causing frustration among the Organizations CEO and the project team, as well as delays.

What is the best approach to proceed with the project?

A RACI document is a tool used to define the roles and responsibilities of team members in a project. What does the I stand for?

Which of the following is a qualitative research method that involves a small group of people who are asked to discuss a particular topic?

Which of the following is a group creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its members?

Which of the following is a technique used to visually map out workflows and processes?

As a Salesforce Business Analyst, you are asked to implement a new Salesforce Org for a retail company. Understanding the different user personas is crucial for this task. Which of the following best describes the importance and function of user personas in this context?

What are the most effective types of questions to find out detailed information when interviewing stakeholders?

Emily is working on a new project as the Business Analyst and has been asked to identify the difference between the current ‘as-is’ state and the desired future ‘to-be’ state. She has also been tasked with establishing the business needs, which will then be used to guide the rest of the project. What type of analysis is this?

What are some of the key characteristics of User Stories Documentation?

(Select 3)

What are the two types of Version Control Systems?

(Select 2)

Which document can be described as the most fundamental deliverable on a project that provides a clear view of what needs to be achieved and what work must be completed?

You have just finished defining the User Acceptance Test (UAT) plan. Who are the ideal participants to be testers?

A user has reported that they are unable to save a new contact in Salesforce. What should the Business Analyst do?

Lucy has just completed the discovery sessions for the implementation of Experience Cloud at Colins Caterpillar Sanctuary. She would like to bring the requirements to life in a way that is easy for stakeholders to understand. What can Lucy create to help the stakeholders envision how end-users will be using the system?

Which of the below is not a valid Acceptance Criteria?

Which of the following statements about Acceptance Criteria is true?