Mock Exam (20 Quick Questions)
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Question 1 of 20
1. Question
Ahmed is working with a startup manufacturing company to implement Salesforce, the company has limited knowledge and understanding of process mapping. What diagram language should Ahmed use so that all stakeholders can easily grasp his diagrams?
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Question 2 of 20
2. Question
Which statement about Universal Process Notation is true?
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Question 3 of 20
3. Question
John is creating a diagram to demonstrate the Quote to Order process for Fionas Fitnesswear, its important that the Process Map is clear and easy to understand for all stakeholders. Which of the below is not a best practice when creating diagrams?
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Question 4 of 20
4. Question
Amanda has arranged a meeting with the stakeholders of a large complex project to present and discuss the requirements document. She plans to run through each section and take the time to address any concerns from the stakeholders and clarify any points that may be unclear. What should Amanda have at the end of the meeting to proceed with the project?
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Question 5 of 20
5. Question
While working on a project you decide that give the project the best possible chance of success you need to understand some quite niche procedures within the organization. What elicitation technique should you use to find out detailed information from the relevant stakeholders?
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Question 6 of 20
6. Question
Alyssia is the Business Analyst for the implementation of Salesforce at Barrys Boards Ltd. and as the project progresses, she has noticed that there seems to be conflict between the Customer Service Manager and the Sales Manager. Alyssia is concerned that this conflict could escalate and derail the project.How can she best address the conflict?
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Question 7 of 20
7. Question
Frank is a Business Analyst working on a new Salesforce implementation for Silly Socks Ltd; after numerous discovery sessions, he has crafted and delivered the requirements document to all stakeholders. A couple of stakeholders have raised concerns that the scope included in the requirements document isn’t completely clear, and they are unwilling to sign off on the document at this moment. What is the best approach that Frank can take to resolve the issue?
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Question 8 of 20
8. Question
You are working as a Business Analyst on a new Sales Cloud implementation and have been asked by the Sales Manager to communicate the differences between the current processes and the new proposed processes. What document would best be suited for this scenario?
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Question 9 of 20
9. Question
You have been working on a project for 6 months and it is finally due to go live in the next couple of weeks. The Customer Service Manager has requested a meeting with you and has expressed that they are worried about Case Management and how all the additional configurations may prevent the Customer Service Team from providing effective and efficient customer service, they are worried there are too many steps for the team. What is the best way to put the Customer Service Manager’s mind at ease and proceed with the project?
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Question 10 of 20
10. Question
A new project has just kicked off, and the Business Analyst wants to get a good understanding of who is going to be involved in the project, who will be impacted by the project, and who is interested in the project. What type of analysis should they carry out?
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Question 11 of 20
11. Question
There are three types of Development Models that can be utilized during Salesforce projects; what are they?
(Select 3)
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Question 12 of 20
12. Question
Customer Service Agents have been complaining that the Case Record Page is taking too long to load and is impacting the level of customer service that they can deliver. What are the two best tools that a Business Analyst can use to investigate the problem?
(Select 2)
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Question 13 of 20
13. Question
When utilizing the Scrum approach to project management team members take on specific responsibilities. They can be broadly split into three roles, which of the below is not one?
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Question 14 of 20
14. Question
Amanda has been tasked with creating a document that can show the difference between Super Sandals current Sales Process and the proposed new Sales Process. What document should Amanda produce that she can present to stakeholders in the next meeting?
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Question 15 of 20
15. Question
Git and GitHub are often used for Version Control, which statement below is true about Git and GitHub?
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Question 16 of 20
16. Question
During UAT, a user finds a bug that wasn’t covered by the original test cases.What should the Business Analyst do?
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Question 17 of 20
17. Question
A new technical issue has been identified that could affect the release of the new feature.What should the Business Analyst do?
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Question 18 of 20
18. Question
How should a team handle a User Story that is too large to be completed in a single Sprint?
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Question 19 of 20
19. Question
When writing User Stories is it often considered best practice to include Acceptance Criteria, why is this?
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Question 20 of 20
20. Question
Which of the below can be considered as part of the Definition of Done?
(Select 3)
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