Mock Exam (20 Quick Questions)
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Question 1 of 20
1. Question
What level of diagram could be used to create an Authentication Flow diagram designed for technical stakeholders and delivery teams?
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Question 2 of 20
2. Question
Anna has been conducting discovery sessions for a new Salesforce implementation. However, she is overwhelmed by the number of processes and how they fit together. What document can Anna create to help identity which process happens where and what steps are involved?
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Question 3 of 20
3. Question
A new Salesforce implementation project has just kicked off and the stakeholders have asked Fiona, the Business Analyst, to provide them with something that allows them to visualize the mix of products being used. What level of diagram should Fiona use?
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Question 4 of 20
4. Question
Your Consultancy has just secured a new project – the reimplementation of Sales Cloud. The existing has a number of issues including User Adoption, a poor data model, and excess code. What is the best way that you can build trust with the stakeholders?
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Question 5 of 20
5. Question
You are working as a Business Analyst on a new Sales Cloud implementation and have been asked by the Sales Manager to communicate the differences between the current processes and the new proposed processes. What document would best be suited for this scenario?
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Question 6 of 20
6. Question
Frank is working on a large-scale Salesforce project and wants to understand the current processes and procedures in place. He has been advised that each department has its policies and procedures documented on an internal site that he access. Which of the following elicitation techniques would be best?
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Question 7 of 20
7. Question
Which of the following is a business analysis technique that helps to identify the interfaces between solutions/applications to determine the requirements for ensuring that the components interact with one another effectively
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Question 8 of 20
8. Question
Which of the following is a qualitative research method that involves a small group of people who are asked to discuss a particular topic?
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Question 9 of 20
9. Question
Terri is working as a Business Analyst for a small project, she has just received communication that the CEO wants to arrange a meeting to understand any additional requirements that have been requested since stakeholders signed off the initial requirements document.What document would hold this information and can be discussed with the CEO?
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Question 10 of 20
10. Question
As a Salesforce Business Analyst, you are asked to implement a new Salesforce Org for a retail company. Understanding the different user personas is crucial for this task. Which of the following best describes the importance and function of user personas in this context?
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Question 11 of 20
11. Question
What are the most effective types of questions to find out detailed information when interviewing stakeholders?
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Question 12 of 20
12. Question
What elicitation technique can be used to help create and share ideas amongst participants in a group setting?
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Question 13 of 20
13. Question
Which document can be described as the most fundamental deliverable on a project that provides a clear view of what needs to be achieved and what work must be completed?
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Question 14 of 20
14. Question
Mid way through a project the Customer Service Director has requested that additional features be added to the solution that were not included in the original scope. What is the first step that the Business Analyst should take?
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Question 15 of 20
15. Question
Alice is working on a project with a limited budget, development has been going well and its now time to deploy the changes to the live Org. There is no budget to use 3rd party software to assist with the deployment, what deployment tool should Alice recommend?
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Question 16 of 20
16. Question
You’re a Business Analyst and have completed a round of UAT. There are still a few minor bugs, but the deadline for release is approaching. What should you do?
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Question 17 of 20
17. Question
The user acceptance testing has been completed, and the users have reported that they are satisfied with the new feature.
What should the Business Analyst do next?
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Question 18 of 20
18. Question
During a project review meeting, Henry, a Business Analyst, presents the following User Story
“As a Sales Rep, I want to be notified whenever a new Lead is assigned to me, so I can follow up promptly”
What crucial part of the User Story format is missing from Henry’s User Story?
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Question 19 of 20
19. Question
When should Acceptance Criteria be defined for a User Story?
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Question 20 of 20
20. Question
Which of the below can be considered as part of the Definition of Done?
(Select 3)
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