Full Practice Quiz (60 Questions)
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Question 1 of 60
1. Question
When specifying access to Objects through Profiles and Permission Sets, what are the 3 settings?
(Select 3)
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Question 2 of 60
2. Question
Record Access can be opened up using Roles and Role Hierarchies. Can Grant Access using Hierarchies be toggled on or off for Standard Objects to remove that functionality?
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Question 3 of 60
3. Question
The Salesforce Administrator at Get Force Certified has created a new Lightning Home Page and is in the process of Assigning who see’s the new Home Page. What options are available to them when selecting who should see this new Home Page?
(Select 3)
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Question 4 of 60
4. Question
Sharing Rules allow for the automatic sharing of Records. What are the two types?
(Select 2)
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Question 5 of 60
5. Question
One of the Users at Get Force Certified is trying to customize the Navigation Bar for a Custom App built by the Salesforce Administrator, but they cannot. Which of the below could be a cause?
(Select 2)
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Question 6 of 60
6. Question
What Salesforce Feature is used to grant Users additional permissions and functionality without changing the Users profile?
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Question 7 of 60
7. Question
When a User is Frozen their Salesforce User Licence is available to be reassigned to another User.
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Question 8 of 60
8. Question
A User needs to be deleted from the Salesforce Org, what is the quickest way to do so?
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Question 9 of 60
9. Question
Get Force Certified have hired 8 new starters and would like to add them as new Users, which is the most effective method to do so?
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Question 10 of 60
10. Question
Which of these cannot be created using the Lightning App Builder?
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Question 11 of 60
11. Question
What are the 3 levels of Folder Permissions?
(Select 3)
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Question 12 of 60
12. Question
A Salesforce Administrator does not want Users with the Custom Support Profile to be able to see the Amount Field for Opportunity Records. What Salesforce feature should the Salesforce Administrator use?
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Question 13 of 60
13. Question
Which chart shows values as horizontal lengths, and is best for comparing distance or time?
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Question 14 of 60
14. Question
Which chart should be used when you have multiple groupings and want to show not only the proportion of a single value for each grouping against the total, but also the total amount itself?
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Question 15 of 60
15. Question
Which Dashboard View As setting allows the User viewing the Dashboard to see the same Data as the Dashboard creator?
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Question 16 of 60
16. Question
Which Dashboard Component should be used to show a single value within a range of custom values.
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Question 17 of 60
17. Question
Which of the below options can not be used for exporting Salesforce data?
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Question 18 of 60
18. Question
What is the maximum number of rows that can be displayed in a Salesforce Report?
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Question 19 of 60
19. Question
Duplicate Management is used to protect Salesforce Orgs from Duplicate Records. What two elements makeup Duplicate Management?
(Select 2)
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Question 20 of 60
20. Question
When Records are created which type of Salesforce storage is used?
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Question 21 of 60
21. Question
Which of the below Objects can have a Queue?
(Select 3)
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Question 22 of 60
22. Question
Which statement best describes Cases?
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Question 23 of 60
23. Question
Which statement best describes Opportunities?
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Question 24 of 60
24. Question
An Account can have many Opportunities?
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Question 25 of 60
25. Question
A Junction Object can be created to allow for a Many to Many Relationship
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Question 26 of 60
26. Question
Which statement below is not true about Master Detail Relationships?
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Question 27 of 60
27. Question
Which statement best describes Leads?
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Question 28 of 60
28. Question
The Salesforce Administrator for Get Force Certified wants to visualize the data model of the Salesforce Org for better understanding. What Salesforce tool can they use to accomplish this?
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Question 29 of 60
29. Question
The Salesforce Administrator would like to make a field required on the Lead Object. Which of the below options is not a valid way of achieving this?
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Question 30 of 60
30. Question
There are four types of Roll Up Summary functions, these are…
(Select 4)
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Question 31 of 60
31. Question
Standard Fields come out of the box with Salesforce and are present on every Object. Which of the statements below is correct about Standard Fields?
(Select 3)
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Question 32 of 60
32. Question
Which of these are not a valid Business Process?
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Question 33 of 60
33. Question
Chatter is a fantastic way for Salesforce Users to collaborate; what at the 3 main functions that Users can take when using Chatter?
(Select 3)
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Question 34 of 60
34. Question
Chatter is used for collaboration in Salesforce. Which of the below are Chatter Group types?
(Select 3)
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Question 35 of 60
35. Question
Which Salesforce feature allows for the automatic syncing of Contact, Events, and Emails?
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Question 36 of 60
36. Question
When an activity is created the Contact or Lead that it is related to can be recorded using the Name Field. What is this field more commonly known as?
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Question 37 of 60
37. Question
Which of the below Objects does not allow for Lead Mapping?
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Question 38 of 60
38. Question
One of the sales team is working on a complex sale, and the customer has requested multiple prices and configurations of the sales package. How should the sales agent record these various prices and configurations?
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Question 39 of 60
39. Question
A Salesforce Administrator is configuring Forecasting to allow the Sales Manager to predict future revenue better. The Sales Manager has asked that when they look at a Forecast Category, the value should include all previous Forecasts Categories values. What setting would the Salesforce Administrator need to use?
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Question 40 of 60
40. Question
Get Force Certified sell to the public and tradespeople, and a different sales process is followed depending on the customer. What can the Salesforce Administrator do so that Users can follow the correct sales process for the customer they are dealing with?
(Select 2)
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Question 41 of 60
41. Question
Multiple salespeople have been working on the same Opportunity and would like to be credited with a percentage of the sale according to their efforts. What Salesforce feature can be used to fulfill this requirement?
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Question 42 of 60
42. Question
The Marketing Manager at Get Force Certified would like to add Campaign Members to a Campaign. What options are available to him to add Leads and Contacts as Campaign Members?
(Select 3)
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Question 43 of 60
43. Question
Which Product Schedule is used to indicate when one Product is sold but the customer makes multiple payments?
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Question 44 of 60
44. Question
Get Force Certified would like to provide their customers with the option to create Cases directly from the website. What feature can the Salesforce Administrator use to fulfil this requirement?
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Question 45 of 60
45. Question
A Customer Support Agent requires assistance from other team members to solve a case. Case Teams has been enabled in Salesforce and the related list added to the relevant pages. Is it true that the Agent can only add one Case Team Member at a time?
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Question 46 of 60
46. Question
The Customer Support Manager has asked if the Salesforce Administrator can build automation to send an email to a customer when a case is created. Which is the best Salesforce feature the Administrator can use?
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Question 47 of 60
47. Question
The Cases Object is used for both internal IT support issues and external customer issues. When dealing with internal support issues, different processes are followed, and different information is captured. What Salesforce features can the Salesforce Administrator use to facilitate these processes?
(Select 3)
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Question 48 of 60
48. Question
A Salesforce Administrator is considering implementing Case Assignment Rules to help automatically distribute Cases. Where can cases be routed using Case Assignment Rules?
(Select 2)
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Question 49 of 60
49. Question
Get Force Certified has three Customer Support Teams that deal with different types of Cases. Team one deals with billing queries, team two deals with technical issues, and team three deals with general support issues. Currently, each Customer Support Team Manager must manually assign Cases to team members on the respective team. What two Salesforce features can be used to automate this process?
(Select 2)
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Question 50 of 60
50. Question
How many Case Assignment Rules can be active in a Salesforce Org?
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Question 51 of 60
51. Question
Approval Processes can be single step or multi step?
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Question 52 of 60
52. Question
The Salesforce Administrator at Get Force Certified is configuring an Approval Process for the Sales Team. Which of the below actions can not be carried out using a Approval Process?
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Question 53 of 60
53. Question
What tool can be used to help transition existing automations to Flows?
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Question 54 of 60
54. Question
When building a Flow which element can be used to evaluate IF/THEN statements?
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Question 55 of 60
55. Question
Which of the below automation tools is not classed as a Declarative Automation tool?
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Question 56 of 60
56. Question
Process Builders can only update the Record that triggered the Process Builder and its Related Records?
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Question 57 of 60
57. Question
When creating an Approval Process, what options are available when multiple approvers have been selected?
(Select 2)
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Question 58 of 60
58. Question
Which Salesforce Flow element can be used to set values in variables?
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Question 59 of 60
59. Question
The Salesforce Administrator has been tasked with creating a step-by-step wizard to help Users carry out complex tasks. Which tool should be used?
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Question 60 of 60
60. Question
Flows can update any Salesforce Record.
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