Full Practice Quiz (60 Questions)

Get Force Certified have configured Business Hours to ensure better customer service. Which of these Salesforce features are affected by Business Hours?

(Select 2)

Users Object Access is determined by…

The Salesforce Administrator at Get Force Certified would like to create a dedicated App for the Coaching Team. How can the Salesforce Administrator fulfil this requirement?

When creating a new User in Salesforce, which of the below fields are required for creation?

(Select 3)

A Salesforce Administrator would like to amend the Password Policies for their Salesforce Org. What Password Policies can be customized?

(Select 3)

There are 3 types of language support in Salesforce, which of the below is not one?

A User needs to be deleted from the Salesforce Org, what is the quickest way to do so?

When specifying access to Objects through Profiles and Permission Sets, what are the 3 settings?

(Select 3)

Get Force Certified operates in the UK, Europe and the US and as such the Salesforce Administrator is considering enabling multi-currency. Once multi-currency been enabled what else does the Salesforce Administrator need to do in order for the various currencies to be usable?

(Select 3)

Standard Profiles can be deleted.

A member of the Sales Team is attempting to create an Opportunity using the USD currency. The Currency has been added to the Salesforce Org. However, the Sales Team member cannot create the Opportunity in USD; they can see other currencies but not USD. What is the cause?

To manage group activities, Get Force Certified are exploring the potential of using a Public Calendar. They would like all Internal Users to be able to see the details of Events for this Public Calendar and add events. However, they should not be able to edit existing events. What access level should the Salesforce Administrator set when sharing the Calendar with All Internal Users?

Which chart should be used when you have multiple groupings and want to show not only the proportion of a single value for each grouping against the total, but also the total amount itself?

When subscribing to a Dashboard, what settings are configurable?

(Select 3)

When Records are created which type of Salesforce storage is used?

Validation Rules are used to maintain data standards in a Salesforce Org. Is it true that when a User try’s to save a Record with data that does not meet the required standard, a Validation Rule will trigger, and the User will be presented with an Error Message?

What is the maximum number of rows that can be displayed in a Salesforce Report?

Dashboard filters make it easy for users to apply different data perspectives to a single dashboard. What is the maximum number of filters than can be applied?

When using Lightning Report Builder when would a User select the Report Format they want to use?

The Sales Manager would like to create a report to identify the value of Sales Won per month for New Business vs Existing Business. What report format is most suitable?

Lookup Relationships are used to link two Records; which of the below statements is not true about Lookup Relationships

When working Customer Support Issues using the Case Object, Customer Service Reps have asked if there is a more visual way to indicate where the Case is in the Support Process. What would be the most effective way for the Salesforce Administrator to achieve this?

The Salesforce Administrator at Get Force Certified has created a Custom Object; what are some considerations regarding a Custom Object?

Select 3

Which of the below are Standard Salesforce Objects?

(Select 3)

Custom Fields are created to allow Users to capture more information about a Record than Standard Fields allow. Which statement below is not true about Custom Fields?

A Junction Object can be created to allow for a Many to Many Relationship

A Sales User has deleted an Opportunity Record, what else has been deleted?

(Select 3)

There are four types of Roll Up Summary functions, these are…

(Select 4)

How long does a deleted Record remain in the Recycle Bin before it is automatically deleted permanently?

Which statement below is not true about Master Detail Relationships?

Which of the below Objects can have a Queue?

(Select 3)

Which statement best describes Accounts?

Which of the below cannot be used to filter what the User sees the Activity Timeline?

A Business Development Manager is arranging a team event and would like to use a public calendar in Salesforce to do so. When they create the event, they cannot add multiple people to the event; what could be the cause of this?

A Sales Representative at Get Force Certified has created a Task to remind them to Call a Contact; they work within Salesforce Lightning Experience and would like to know where they can find the Task they created.

(Select 2)

Group Tasks can be assigned to multiple Salesforce Users; which of the below statements is not true about Group Tasks?

One of the Sales Team is working on a complex sale that involved multiple stakeholders at the company they are selling to. What feature can be used so the salesperson can track which stakeholder is responsible for what?

Get Force Certified has implemented Einstein Lead Scoring, how often will Einstein reanalyse the Salesforce data to ensure that scoring is accurate?

There can be many active Lead Assignment Rules?

Which of the below Objects does not allow for Lead Mapping?

Get Force Certified sell to the public and tradespeople, and a different sales process is followed depending on the customer. What can the Salesforce Administrator do so that Users can follow the correct sales process for the customer they are dealing with?

(Select 2)

The Salesforce Administrator would like to link Campaigns to Leads and Contacts to allow for more targeted marketing. What Salesforce feature can they use to do this?

Get Force Certified are about to launch a nationwide Marketing Campaign that consists of multiple mediums. They are running TV ads, web ads, direct mail, and email marketing. How can the Salesforce Administrator track the effectiveness of all the mediums while providing an easy way to see the total impact of the nationwide Campaign?

A Customer Support Agent is working on a particularly complex Case and requires the assistance of other Team Members. The Sharing Model for Cases is set to Private. Which feature can the Customer Support Agent use to add additional Support Agents to assist with the Case?

The Customer Support Manager has asked if the Salesforce Administrator can build automation to send an email to a customer when a case is created. Which is the best Salesforce feature the Administrator can use?

A Salesforce Administrator is considering implementing Case Assignment Rules to help automatically distribute Cases. Where can cases be routed using Case Assignment Rules?

(Select 2)

Which of the below is true regarding Case Assignment Rules?

(Select 3)

The Support Team at Get Force Certified are receiving a large number of emails for technical support. What feature can the Salesforce Administrator implement to enable the automatic creation of Cases from Emails?

Get Force Certified has three Customer Support Teams that deal with different types of Cases. Team one deals with billing queries, team two deals with technical issues, and team three deals with general support issues. Currently, each Customer Support Team Manager must manually assign Cases to team members on the respective team. What two Salesforce features can be used to automate this process?

(Select 2)

The Cases Object is used for both internal IT support issues and external customer issues. When dealing with internal support issues, different processes are followed, and different information is captured. What Salesforce features can the Salesforce Administrator use to facilitate these processes?

(Select 3)

Process Builders can only update the Record that triggered the Process Builder and its Related Records?

Which Flow Trigger can be used to notify the Sales Manager when an Opportunity is Deleted?

What feature can the Salesforce Administrator use to see all of the Record Triggered Flows for an Object?

What tool can be used to help transition existing automations to Flows?

Which Flow Trigger can be used to create a Onboarding Task when an Account is Created?

The Salesforce Administrator has been tasked with creating a step-by-step wizard to help Users carry out complex tasks. Which tool should be used?

Which Salesforce Flow element can be used to set values in variables?

Workflow Rules can be used to update any Related Record of the Record that triggered the Workflow Rule?

The Salesforce Administrator at Get Force Certified has created a Flow with multiple versions. How many versions of a Flow can be active at the same time?

Flows can update any Salesforce Record.