Full Practice Quiz (60 Questions)
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Question 1 of 60
1. Question
Which of these cannot be created using the Lightning App Builder?
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Question 2 of 60
2. Question
Get Force Certified would like to specify the hours that their support team is available. Which Salesforce feature can be used to meet this requirement?
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Question 3 of 60
3. Question
Groups can be made up of Users, Roles, and Territories, and group access can be set in several ways. Which access level results in Users being unable to find the group through searching unless they are a group member?
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Question 4 of 60
4. Question
Get Force Certified operates in the UK, Europe and the US and as such the Salesforce Administrator is considering enabling multi-currency. Once multi-currency been enabled what else does the Salesforce Administrator need to do in order for the various currencies to be usable?
(Select 3)
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Question 5 of 60
5. Question
The Salesforce Administrator at Get Force Certified would like to create a dedicated App for the Coaching Team. How can the Salesforce Administrator fulfil this requirement?
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Question 6 of 60
6. Question
Recent metadata changes to the Salesforce Org have caused issues for multiple Users. Where would the Salesforce Administrator find any recent changes to the metadata of the Salesforce Org?
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Question 7 of 60
7. Question
The Salesforce Administrator is customizing the Page Layout for the Opportunity Object. What can be configured using the Opportunity Page Layout?
(Select 3)
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Question 8 of 60
8. Question
What are the 3 levels of Folder Permissions?
(Select 3)
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Question 9 of 60
9. Question
What are the three ways that List Views can be displayed?
(Select 3)
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Question 10 of 60
10. Question
Get Force Certified have hired 8 new starters and would like to add them as new Users, which is the most effective method to do so?
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Question 11 of 60
11. Question
What information can be found on the Company Information page in Setup?
(Select 3)
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Question 12 of 60
12. Question
To improve Org Security, Get Force Certified has instructed their Salesforce Administrator to configure Login Hours. They would like the Login Hours to specify that a User with the Sales Profile can only log in between 08:00 and 20:00. What would happen if a User was working on a Record at 19:55 but went to save the changes they had made at 20:01?
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Question 13 of 60
13. Question
Which are the two tools available when a Salesforce Administrator wants to import Records into Salesforce?
(Select 2)
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Question 14 of 60
14. Question
Which Dashboard Component should be used to show a single value within a range of custom values.
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Question 15 of 60
15. Question
The Salesforce Administrator at Get Force Certified has been asked to import 45,000 Leads. Which tool should they use?
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Question 16 of 60
16. Question
Which of these Salesforce features are not used to ensure high quality data in your Salesforce Org?
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Question 17 of 60
17. Question
Which Dashboard View As setting allows the User viewing the Dashboard to see the Data as themselves?
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Question 18 of 60
18. Question
Which of the below are used when integrating Salesforce with external systems?
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Question 19 of 60
19. Question
Which chart is best suited when you have multiple groupings in an ordered set and want to show the proportions among them?
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Question 20 of 60
20. Question
Which chart is recommended for showing values as vertical lengths, so this format can be good for showing relative counts of things, such as leads or dollars?
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Question 21 of 60
21. Question
Custom Fields are created to allow Users to capture more information about a Record than Standard Fields allow. Which statement below is not true about Custom Fields?
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Question 22 of 60
22. Question
Which of the below is not a valid way to apply Component Visibility in the Lightning App Builder?
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Question 23 of 60
23. Question
A Contact can have many Opportunities…
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Question 24 of 60
24. Question
Which statement below is not true about Master Detail Relationships?
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Question 25 of 60
25. Question
Which statement best describes Cases?
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Question 26 of 60
26. Question
Standard Picklist Fields can be dependent on another Picklist?
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Question 27 of 60
27. Question
A Sales User has deleted an Opportunity Record, what else has been deleted?
(Select 3)
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Question 28 of 60
28. Question
Standard Fields come out of the box with Salesforce and are present on every Object. Which of the statements below is correct about Standard Fields?
(Select 3)
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Question 29 of 60
29. Question
When working Customer Support Issues using the Case Object, Customer Service Reps have asked if there is a more visual way to indicate where the Case is in the Support Process. What would be the most effective way for the Salesforce Administrator to achieve this?
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Question 30 of 60
30. Question
Which statement best describes Opportunities?
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Question 31 of 60
31. Question
A Junction Object can be created to allow for a Many to Many Relationship
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Question 32 of 60
32. Question
The sales team at Get Force Certified sell to both the general public and businesses direct. The sales team that works with the general public follows a different process than the team that sells to businesses direct; they also capture different information and find themselves lost when trying to find the appropriate fields on the page layout. How can the Salesforce Administrator solve this?
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Question 33 of 60
33. Question
A Sales Representative at Get Force Certified has created a Task to remind them to Call a Contact; they work within Salesforce Lightning Experience and would like to know where they can find the Task they created.
(Select 2)
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Question 34 of 60
34. Question
A Sales Rep wants to send a quick email to a Customer and knows that there is a Classic Email Template that they can use to speed up the process, however, they do not seem to be able to access the email template. What could be the cause?
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Question 35 of 60
35. Question
When an activity is created, the Account or Opportunity that it is related to can be recorded using the Related To Field. What is this field more commonly known as?
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Question 36 of 60
36. Question
When an activity is created the Contact or Lead that it is related to can be recorded using the Name Field. What is this field more commonly known as?
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Question 37 of 60
37. Question
A Salesforce Administrator is configuring Forecasting to allow the Sales Manager to predict future revenue better. The Sales Manager has asked that when they look at a Forecast Category, the value should include all previous Forecasts Categories values. What setting would the Salesforce Administrator need to use?
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Question 38 of 60
38. Question
Get Force Certified are about to launch a nationwide Marketing Campaign that consists of multiple mediums. They are running TV ads, web ads, direct mail, and email marketing. How can the Salesforce Administrator track the effectiveness of all the mediums while providing an easy way to see the total impact of the nationwide Campaign?
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Question 39 of 60
39. Question
The Marketing Manager at Get Force Certified would like to add Campaign Members to a Campaign. What options are available to him to add Leads and Contacts as Campaign Members?
(Select 3)
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Question 40 of 60
40. Question
Get Force Certified sell to the public and tradespeople, and a different sales process is followed depending on the customer. What can the Salesforce Administrator do so that Users can follow the correct sales process for the customer they are dealing with?
(Select 2)
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Question 41 of 60
41. Question
There can be many active Lead Assignment Rules?
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Question 42 of 60
42. Question
Which Salesforce feature can be enabled to allow Users to relate multiple Campaigns to Opportunities and split the impact they have had on the Opportunity?
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Question 43 of 60
43. Question
What feature can allow multiple sales team members to work on the same Opportunity in a Salesforce Org with the Org Wide Default of Private for Opportunity Access?
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Question 44 of 60
44. Question
The Customer Support Manager has asked if the Salesforce Administrator can build automation to send an email to a customer when a case is created. Which is the best Salesforce feature the Administrator can use?
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Question 45 of 60
45. Question
Get Force Certified have set up Case Queues, how can a User take ownership of a Case from a Case Queue?
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Question 46 of 60
46. Question
A Salesforce Administrator is considering implementing Case Assignment Rules to help automatically distribute Cases. Where can cases be routed using Case Assignment Rules?
(Select 2)
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Question 47 of 60
47. Question
Get Force Certified would like to provide their customers with the option to create Cases directly from the website. What feature can the Salesforce Administrator use to fulfil this requirement?
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Question 48 of 60
48. Question
A Customer Support Agent requires assistance from other team members to solve a case. Case Teams has been enabled in Salesforce and the related list added to the relevant pages. Is it true that the Agent can only add one Case Team Member at a time?
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Question 49 of 60
49. Question
Which of the below is true regarding Case Assignment Rules?
(Select 3)
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Question 50 of 60
50. Question
A Customer Support Agent is working on a particularly complex Case and requires the assistance of other Team Members. The Sharing Model for Cases is set to Private. Which feature can the Customer Support Agent use to add additional Support Agents to assist with the Case?
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Question 51 of 60
51. Question
What tool can be used to help transition existing automations to Flows?
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Question 52 of 60
52. Question
Which of the below automation tools is not classed as a Declarative Automation tool?
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Question 53 of 60
53. Question
When creating an Approval Process, what options are available when multiple approvers have been selected?
(Select 2)
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Question 54 of 60
54. Question
A Salesforce Administrator has just created a Screen Flow and would like to test it. What is the best way to do this?
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Question 55 of 60
55. Question
Which Flow Trigger can be used to notify an Opportunity Owner whenever the Opportunity is updated?
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Question 56 of 60
56. Question
Workflow Rules can be used to update any Related Record of the Record that triggered the Workflow Rule?
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Question 57 of 60
57. Question
Which Flow Trigger can be used to create a Onboarding Task when an Account is Created?
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Question 58 of 60
58. Question
Flows can update any Salesforce Record.
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Question 59 of 60
59. Question
What feature can the Salesforce Administrator use to see all of the Record Triggered Flows for an Object?
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Question 60 of 60
60. Question
Which of the below layout options allows Users to drag and drop elements from the sidebar when creating a Flow?
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