Full Practice Quiz (60 Questions)

Which of these statements is false regarding Organisation Wide Defaults?

Which sharing feature allows for the most granular way of granting Record access in Salesforce?

What are the 3 levels of Folder Permissions?

(Select 3)

Standard Profiles can be deleted.

When a User is Frozen their Salesforce User Licence is available to be reassigned to another User.

A Salesforce Administrator would like to amend the Password Policies for their Salesforce Org. What Password Policies can be customized?

(Select 3)

When specifying access to Objects through Profiles and Permission Sets, what are the 3 settings?

(Select 3)

The Salesforce Administrator at Get Force Certified would like to create a dedicated App for the Coaching Team. How can the Salesforce Administrator fulfil this requirement?

What information can be found on the Company Information page in Setup?

(Select 3)

A member of the Sales Team is attempting to create an Opportunity using the USD currency. The Currency has been added to the Salesforce Org. However, the Sales Team member cannot create the Opportunity in USD; they can see other currencies but not USD. What is the cause?

A User needs to be deleted from the Salesforce Org, what is the quickest way to do so?

To manage group activities, Get Force Certified are exploring the potential of using a Public Calendar. They would like all Internal Users to be able to see the details of Events for this Public Calendar and add events. However, they should not be able to edit existing events. What access level should the Salesforce Administrator set when sharing the Calendar with All Internal Users?

Salesforce dashboards allow you to present multiple reports side-by-side using dashboard components on a single dashboard page layout.

Dashboard filters make it easy for users to apply different data perspectives to a single dashboard. What is the maximum number of filters than can be applied?

When exporting a Report, what are the formats available?

(Select 3)

Which chart shows values as horizontal lengths, and is best for comparing distance or time?

What is the maximum number of rows that can be displayed in a Salesforce Report?

When importing data using the Data Import Wizard or Data Loader is it true that Validation Rules and Triggers will always fire?

Which of these Salesforce features are not used to ensure high quality data in your Salesforce Org?

When subscribing to a Dashboard, what settings are configurable?

(Select 3)

Which statement best describes Accounts?

Which of these is not a Lookup Relationship?

The sales team at Get Force Certified sell to both the general public and businesses direct. The sales team that works with the general public follows a different process than the team that sells to businesses direct; they also capture different information and find themselves lost when trying to find the appropriate fields on the page layout. How can the Salesforce Administrator solve this?

Standard Objects come out of the box with your Salesforce Org, what configuration can a Salesforce Administrator carry out on them?

(Select 3)

Which of the below can be added to Page Layouts?

(Select 3)

There are four types of Roll Up Summary functions, these are…

(Select 4)

Standard Objects can be deleted.

A Contact can have many Opportunities…

Which Business Process is related to the Case Object?

An Account can have many Contacts…

Which statement best describes Opportunities?

How long does a deleted Record remain in the Recycle Bin before it is automatically deleted permanently?

Get Force Certified needs a solution to help manage its recruitment process. They already have multiple Salesforce Products, but none seem to fulfill the recruitment requirement. What is the first step the Salesforce Administrator should take to try and fulfill the requirement?

A Business Development Manager is arranging a team event and would like to use a public calendar in Salesforce to do so. When they create the event, they cannot add multiple people to the event; what could be the cause of this?

When an activity is created, the Account or Opportunity that it is related to can be recorded using the Related To Field. What is this field more commonly known as?

Group Tasks can be assigned to multiple Salesforce Users; which of the below statements is not true about Group Tasks?

Get Force Certified sell to the public and tradespeople, and a different sales process is followed depending on the customer. What can the Salesforce Administrator do so that Users can follow the correct sales process for the customer they are dealing with?

(Select 2)

Multiple salespeople have been working on the same Opportunity and would like to be credited with a percentage of the sale according to their efforts. What Salesforce feature can be used to fulfill this requirement?

One of the sales team is working on a complex sale, and the customer has requested multiple prices and configurations of the sales package. How should the sales agent record these various prices and configurations?

Get Force Certified are looking for a way to use previous data to accurately score Opportunities and predict the likelihood that the Opportunity will be Closed Won. What Salesforce feature could they use?

Which of the below Objects does not allow for Lead Mapping?

One of the Sales Team is working on a complex sale that involved multiple stakeholders at the company they are selling to. What feature can be used so the salesperson can track which stakeholder is responsible for what?

The Salesforce Administrator would like to link Campaigns to Leads and Contacts to allow for more targeted marketing. What Salesforce feature can they use to do this?

The Customer Support Manager has noticed that a large number of Cases are not dealt with in a timely manner. Which Salesforce feature can the Salesforce Administrator use to help?

The Support Process is the Business Process related to Cases, but which field is used to in the Support Process?

A Customer Support Agent requires assistance from other team members to solve a case. Case Teams has been enabled in Salesforce and the related list added to the relevant pages. Is it true that the Agent can only add one Case Team Member at a time?

Get Force Certified has three Customer Support Teams that deal with different types of Cases. Team one deals with billing queries, team two deals with technical issues, and team three deals with general support issues. Currently, each Customer Support Team Manager must manually assign Cases to team members on the respective team. What two Salesforce features can be used to automate this process?

(Select 2)

A Salesforce Administrator is considering implementing Case Assignment Rules to help automatically distribute Cases. Where can cases be routed using Case Assignment Rules?

(Select 2)

How many Case Assignment Rules can be active in a Salesforce Org?

Web-to-Case has been configured to allow customers to raise customer service issues directly from the website. What is true about Web-to-Case?

(Select 3)

Which Flow Trigger can be used to create a Onboarding Task when an Account is Created?

Approval Processes can be single step or multi step?

Which Flow Trigger can be used to notify an Opportunity Owner whenever the Opportunity is updated?

Which Salesforce Flow element can iterate through a number of Records, examining each one on a one-by-one basis?

The Flow Trigger Explorer allows for the reordering of Record Triggered Flows by dragging and dropping Flows into the desired order?

Flows can update any Salesforce Record.

Which Salesforce Flow element can be used to set values in variables?

The Salesforce Administrator at Get Force Certified has created a Flow with multiple versions. How many versions of a Flow can be active at the same time?

A Salesforce Administrator has just created a Screen Flow and would like to test it. What is the best way to do this?

What feature can the Salesforce Administrator use to see all of the Record Triggered Flows for an Object?