Full Practice Quiz (60 Questions)

When specifying access to Objects through Profiles and Permission Sets, what are the 3 settings?

(Select 3)

Record Access can be opened up using Roles and Role Hierarchies. Can Grant Access using Hierarchies be toggled on or off for Standard Objects to remove that functionality?

The Salesforce Administrator at Get Force Certified has created a new Lightning Home Page and is in the process of Assigning who see’s the new Home Page. What options are available to them when selecting who should see this new Home Page?

(Select 3)

Sharing Rules allow for the automatic sharing of Records. What are the two types?

(Select 2)

One of the Users at Get Force Certified is trying to customize the Navigation Bar for a Custom App built by the Salesforce Administrator, but they cannot. Which of the below could be a cause?

(Select 2)

What Salesforce Feature is used to grant Users additional permissions and functionality without changing the Users profile?

When a User is Frozen their Salesforce User Licence is available to be reassigned to another User.

A User needs to be deleted from the Salesforce Org, what is the quickest way to do so?

Get Force Certified have hired 8 new starters and would like to add them as new Users, which is the most effective method to do so?

Which of these cannot be created using the Lightning App Builder?

What are the 3 levels of Folder Permissions?

(Select 3)

A Salesforce Administrator does not want Users with the Custom Support Profile to be able to see the Amount Field for Opportunity Records. What Salesforce feature should the Salesforce Administrator use?

Which chart shows values as horizontal lengths, and is best for comparing distance or time?

Which chart should be used when you have multiple groupings and want to show not only the proportion of a single value for each grouping against the total, but also the total amount itself?

Which Dashboard View As setting allows the User viewing the Dashboard to see the same Data as the Dashboard creator?

Which Dashboard Component should be used to show a single value within a range of custom values.

Which of the below options can not be used for exporting Salesforce data?

What is the maximum number of rows that can be displayed in a Salesforce Report?

Duplicate Management is used to protect Salesforce Orgs from Duplicate Records. What two elements makeup Duplicate Management?

(Select 2)

When Records are created which type of Salesforce storage is used?

Which of the below Objects can have a Queue?

(Select 3)

Which statement best describes Cases?

Which statement best describes Opportunities?

An Account can have many Opportunities?

A Junction Object can be created to allow for a Many to Many Relationship

Which statement below is not true about Master Detail Relationships?

Which statement best describes Leads?

The Salesforce Administrator for Get Force Certified wants to visualize the data model of the Salesforce Org for better understanding. What Salesforce tool can they use to accomplish this?

The Salesforce Administrator would like to make a field required on the Lead Object. Which of the below options is not a valid way of achieving this?

There are four types of Roll Up Summary functions, these are…

(Select 4)

Standard Fields come out of the box with Salesforce and are present on every Object. Which of the statements below is correct about Standard Fields?

(Select 3)

Which of these are not a valid Business Process?

Chatter is a fantastic way for Salesforce Users to collaborate; what at the 3 main functions that Users can take when using Chatter?

(Select 3)

Chatter is used for collaboration in Salesforce. Which of the below are Chatter Group types?

(Select 3)

Which Salesforce feature allows for the automatic syncing of Contact, Events, and Emails?

When an activity is created the Contact or Lead that it is related to can be recorded using the Name Field. What is this field more commonly known as?

Which of the below Objects does not allow for Lead Mapping?

One of the sales team is working on a complex sale, and the customer has requested multiple prices and configurations of the sales package. How should the sales agent record these various prices and configurations?

A Salesforce Administrator is configuring Forecasting to allow the Sales Manager to predict future revenue better. The Sales Manager has asked that when they look at a Forecast Category, the value should include all previous Forecasts Categories values. What setting would the Salesforce Administrator need to use?

Get Force Certified sell to the public and tradespeople, and a different sales process is followed depending on the customer. What can the Salesforce Administrator do so that Users can follow the correct sales process for the customer they are dealing with?

(Select 2)

Multiple salespeople have been working on the same Opportunity and would like to be credited with a percentage of the sale according to their efforts. What Salesforce feature can be used to fulfill this requirement?

The Marketing Manager at Get Force Certified would like to add Campaign Members to a Campaign. What options are available to him to add Leads and Contacts as Campaign Members?

(Select 3)

Which Product Schedule is used to indicate when one Product is sold but the customer makes multiple payments?

Get Force Certified would like to provide their customers with the option to create Cases directly from the website. What feature can the Salesforce Administrator use to fulfil this requirement?

A Customer Support Agent requires assistance from other team members to solve a case. Case Teams has been enabled in Salesforce and the related list added to the relevant pages. Is it true that the Agent can only add one Case Team Member at a time?

The Customer Support Manager has asked if the Salesforce Administrator can build automation to send an email to a customer when a case is created. Which is the best Salesforce feature the Administrator can use?

The Cases Object is used for both internal IT support issues and external customer issues. When dealing with internal support issues, different processes are followed, and different information is captured. What Salesforce features can the Salesforce Administrator use to facilitate these processes?

(Select 3)

A Salesforce Administrator is considering implementing Case Assignment Rules to help automatically distribute Cases. Where can cases be routed using Case Assignment Rules?

(Select 2)

Get Force Certified has three Customer Support Teams that deal with different types of Cases. Team one deals with billing queries, team two deals with technical issues, and team three deals with general support issues. Currently, each Customer Support Team Manager must manually assign Cases to team members on the respective team. What two Salesforce features can be used to automate this process?

(Select 2)

How many Case Assignment Rules can be active in a Salesforce Org?

Approval Processes can be single step or multi step?

The Salesforce Administrator at Get Force Certified is configuring an Approval Process for the Sales Team. Which of the below actions can not be carried out using a Approval Process?

What tool can be used to help transition existing automations to Flows?

When building a Flow which element can be used to evaluate IF/THEN statements?

Which of the below automation tools is not classed as a Declarative Automation tool?

Process Builders can only update the Record that triggered the Process Builder and its Related Records?

When creating an Approval Process, what options are available when multiple approvers have been selected?

(Select 2)

Which Salesforce Flow element can be used to set values in variables?

The Salesforce Administrator has been tasked with creating a step-by-step wizard to help Users carry out complex tasks. Which tool should be used?

Flows can update any Salesforce Record.