Full Practice Quiz (60 Questions)

There are four levels of diagrams, each with pros and cons. Which three statements below are correct about diagram levels?

(Select 3)

Dave is creating a diagram for stakeholders, he is using the Universal Process Notation framework to ensure that the diagram is clear and easy to understand for everyone. What is the maximum number of activity boxes he should have on the diagram?

Amanda is working with the Customer Service Manager at Silly Socks to document the support process in place, they want to ensure that the diagram they create helps viewers understand the high-level process without getting too detailed. What diagram style should Amanda use?

While working on a project, there is a clear conflict of priorities between the Marketing and Sales teams. You have tried various methods to reach an agreement but have been unable to do so. Marketing believes that Pardot will have the greatest impact on the company, however, the Sales Team believes that CPQ will have a more meaningful impact.

There isn’t the time or budget to do both, and the Business Analyst is at a loss on how to solve this disagreement. What would be an appropriate step?

Alex is presenting the Process Map for the Lead Management Solution for a Sales Cloud implementation, during the presentation, the stakeholders have asked a number of questions about various activity box’s on the Process Map. Alex has created the Process Map using UPN, what action could she take to ensure that the stakeholder’s questions have been answered and the responses are available for other stakeholders with similar questions?

Barry is the Business Analyst at Franks Fishing Ltd and has been asked to produce documentation that will allow them to scope the marketing process. Barry wants a quick and easy way to get a high-level overview of a process and identify the key points that need further investigation.

What type of document would best suit Barry’s needs?

You are working with a manufacturing company to optimize their Salesforce instance. One of your key tasks is identifying the process steps and the inputs, outputs, and potential process improvements. Which would be the best way to identify and reduce waste in your product development process?

One of the key skills of a Business Analyst is to understand which diagram style would be best suited to the audience that they are presenting to, what are the two diagram styles?

(Select 2)

A new Salesforce implementation project has just kicked off and the stakeholders have asked Fiona, the Business Analyst, to provide them with something that allows them to visualize the mix of products being used. What level of diagram should Fiona use?

John is creating a diagram to demonstrate the Quote to Order process for Fionas Fitnesswear, its important that the Process Map is clear and easy to understand for all stakeholders. Which of the below is not a best practice when creating diagrams?

Salesforce Adoption Dashboards are a great way to see how employees are using Salesforce; what are some of the key metrics that you can measure using the Adoption Dashboards?

(Select 3)

Frank is a Business Analyst working on a new Salesforce implementation for Silly Socks Ltd; after numerous discovery sessions, he has crafted and delivered the requirements document to all stakeholders. A couple of stakeholders have raised concerns that the scope included in the requirements document isn’t completely clear, and they are unwilling to sign off on the document at this moment. What is the best approach that Frank can take to resolve the issue?

A RACI document is a tool used to define the roles and responsibilities of team members in a project. What does the I stand for?

Which of the following is a technique used to visually map out workflows and processes?

Your Consultancy has just secured a new project – the reimplementation of Sales Cloud. The existing has a number of issues including User Adoption, a poor data model, and excess code. What is the best way that you can build trust with the stakeholders?

Terri is working as a Business Analyst for a small project, she has just received communication that the CEO wants to arrange a meeting to understand any additional requirements that have been requested since stakeholders signed off the initial requirements document.What document would hold this information and can be discussed with the CEO?

Vanessa is a Business Analyst working on a new implementation. She wants to better understand how and when customers interact with the Organization. She is particularly interested in the touchpoints and emotions of the Customer. What is the best way that Vanessa can visualize the customer experience?

Following an extensive discovery process for a large-scale implementation, your team has prepared a detailed requirements document. This document clearly outlines the requirements, what is included in the project and what is not, and the procedure for making any changes to the scope. You delivered the document to key stakeholders over a week ago and everyone but one of the stakeholders has signed off on the requirements document. This is causing frustration among the Organizations CEO and the project team, as well as delays.

What is the best approach to proceed with the project?

The Super Sandals Ltd project is coming to a close and all that remains is User Training, typically who will be responsible for what when talking about User Training?

You recently completed the implementation of Sales Cloud for Super Sandals Ltd. When following up with them a couple of months after go-live they express their concern that they don’t think that Users are using Salesforce as much as they should, and they may still be following the old way of working. How can you establish if Super Sandals employees are using Salesforce?

While working on a project for a new Customer Service solution for a client, you make a mistake. You have been working on the project for several months, and you are close to completing it however, due to your error, the timeline for the project will need to be pushed back.How can you best address your mistake?

Frank is working on a large-scale Salesforce project and wants to understand the current processes and procedures in place. He has been advised that each department has its policies and procedures documented on an internal site that he access. Which of the following elicitation techniques would be best?

Which of the following is a business analysis technique that helps to identify the interfaces between solutions/applications to determine the requirements for ensuring that the components interact with one another effectively

Which of the following is a group creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its members?

While working on a project you decide that give the project the best possible chance of success you need to understand some quite niche procedures within the organization. What elicitation technique should you use to find out detailed information from the relevant stakeholders?

While conducting an interview with the Marketing Director, the Business Analyst discovers that the Marketing Director doesn’t have enough information or knowledge about the issues, bottlenecks and roadblocks that the Marketing Team faces when trying to run effective campaigns. How can the Business Analyst ensure that this doesn’t happen again?

Emily is working on a new project as the Business Analyst and has been asked to identify the difference between the current ‘as-is’ state and the desired future ‘to-be’ state. She has also been tasked with establishing the business needs, which will then be used to guide the rest of the project. What type of analysis is this?

While running a discovery session for a new project, you observe that the participants are having a tough time explaining the current ‘as-is’ process, which is leading to confusion, off-topic conversations, and frustration amongst the group.What would be the best way to explore the current ‘as-is’ process effectively with the group?

After conducting workshops and interviews with Sales Team Members, you have a good idea of the Sales Process and the steps taken at each stage of the Sale. To confirm that you fully understand each stage and step, what elicitation method can you use?

On the completion of a Focus Group, the Business Analyst isn’t 100% sure that they explored the issues deep enough and feel like a few key points may have been missed. Which would be the most effective elicitation techniques that could be used to gain a deeper understanding of the issue?

(Select 2)

What tool can a Business Analyst use to examine the security of the Salesforce Org and any immediate fixes that need to be performed?

Big Boats Ltd is a new company specializing in manufacturing boats, they have decided to implement Salesforce, and you are the Business Analyst on the project. They have advised that they have limited understanding and experience when it comes to Sales and has asked you where you would suggest finding an effective sales process that they could reference.

(Select 2)

A new project has just kicked off, and it’s imperative that the Business Analyst gets a solid understanding of the Organization’s hierarchy and who reports to who. They also need to understand the various departments and how they align, interconnect and communicate with each other. What type of analysis should the Business Analyst conduct?

What elicitation technique can be used to help create and share ideas amongst participants in a group setting?

As a Salesforce Business Analyst, you are asked to implement a new Salesforce Org for a retail company. Understanding the different user personas is crucial for this task. Which of the following best describes the importance and function of user personas in this context?

Kanban is a project management methodology that is well-suited for fast-paced projects that are constantly evolving, what are the four key traits of Kanban?

(Select 4)

Scrum is a project management framework used to help deliver value incrementally collaboratively when working on Salesforce projects. What are the five core values of Scrum?

(Select 5)

What are some of the key characteristics of Requirements Documentation?

(Select 3)

A new project has just kicked off and Sofia has been assigned as the Business Analyst. The project is for a multinational mechanical engineering company and Sofia must handle a large number of requests from a range of people. What document can Sofia create to help her identify who to speak to about specific business problems, who can provide greater detail about complex problems, and who has the greatest authority when it comes to decision-making?

Which document can be described as the most fundamental deliverable on a project that provides a clear view of what needs to be achieved and what work must be completed?

Cindys Construction Ltd has been experiencing difficulties in securing new business, they have decided to purchase Sales Cloud and Pardot as a way to improve their customer acquisition processes. Following various meetings with a number of stakeholders, the Business Analyst is preparing to create a document that will detail the needs of the company in a specific and quantifiable way. What document should the Business Analyst create?

What term is used to describe the accumulation of configuration in an org over time that can have several negative consequences for an org, including increased costs, reduced productivity, and increased risk of errors?

What are some of the steps that can be taken to avoid Technical Debt?

(Select 2)

Frank is working on a fast paced project which is constantly evolving, he has recognized that there may be times when urgent requests are made that need to be responded to quickly. What approach should Frank take?

Alice is working on a project with a limited budget, development has been going well and its now time to deploy the changes to the live Org. There is no budget to use 3rd party software to assist with the deployment, what deployment tool should Alice recommend?

What is the primary goal of the User Acceptance Test (UAT) phase in a Salesforce implementation project?

The development team has completed a new feature in Salesforce. What should the Business Analyst do to prepare for user acceptance testing?

You are reviewing the results of UAT before making a go/no-go release decision. Which of the following factors should you consider?

User Acceptance Testing is a key part of any Salesforce Project, what is the purpose of User Acceptance Testing?

During User Acceptance Testing, a user reported that they are unable to create a new account in Salesforce. What should the Business Analyst do?

(Select 2)

Which of the below is not a valid Acceptance Criteria?

While presenting his User Stories back to the team, one of the team members raised a concern about the User Stories that Dave has written, here is an example.

“As a Customer Service Manager it’s important that I know about High Priority Cases so I address them”

What concern has the team member raised?

When writing User Stories is it often considered best practice to include Acceptance Criteria, why is this?

One of the User Stories for a Salesforce Service Cloud implementation reads

“As a Customer Service Representative, I want to be able to close cases, so I can keep the case queue clean”.

Which of the following would be a more beneficial rephrasing of the Why in this User Story?

Jon is the Lead Business Analyst for the implementation of a Sales Cloud and Service Cloud implementation. He has been collating User Stories from the other Business Analysts on the Project and is reviewing them. Jon has noticed an issue with the below User Story, what could that issue be?

“As a User, I want to be able to create new Opportunities for existing Accounts so that I can track new Sales Opportunities for existing Accounts”

Lucy has just completed the discovery sessions for the implementation of Experience Cloud at Colins Caterpillar Sanctuary. She would like to bring the requirements to life in a way that is easy for stakeholders to understand. What can Lucy create to help the stakeholders envision how end-users will be using the system?

Which of the following is a key element of a well-written User Story?

Adam is writing User Stories for Big Deals Ltd and wants to make sure that they follow the best practices; he has been told to use the INVEST framework. What does INVEST stand for?

(Select 6)

The Business Analyst has requested that the Development Team keep track of the User Stories using a Version Control System such as Git and GitHub. What are three key benefits of using Version Control?

(Select 3)

Vanessa is working on project for Olivers Oranges Ltd and has been tasked with writing User Stories to ensure the success of the project. What are 2 characteristics of Acceptance Criteria?

(Select 2)