Mock Exam (20 Quick Questions)
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Question 1 of 20
1. Question
Frank is working with an international manufacturing company and would like to create a document to help scope out a specific department and where they sit in the wider organization, he would like to detail their responsibilities at a high level.
What document type could Frank use to help with his documentation?
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Question 2 of 20
2. Question
Universal Process Notation is a universally recognized way of documenting processes within an Organization. What are 3 key principles of UPN?
(Select 3)
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Question 3 of 20
3. Question
What level of diagram could be used to create an Authentication Flow diagram designed for technical stakeholders and delivery teams?
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Question 4 of 20
4. Question
Vanessa is working on the project and needs to better understand how Users are utilizing the current CRM system. She would like to gather information about how people interact with the CRM, and wants to do so in a way that is unobtrusive. Which of the following elicitation methods would be the most appropriate for Vanessa?
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Question 5 of 20
5. Question
Your Consultancy has just secured a new project – the reimplementation of Sales Cloud. The existing has a number of issues including User Adoption, a poor data model, and excess code. What is the best way that you can build trust with the stakeholders?
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Question 6 of 20
6. Question
Vanessa is a Business Analyst working on a new implementation. She wants to better understand how and when customers interact with the Organization. She is particularly interested in the touchpoints and emotions of the Customer. What is the best way that Vanessa can visualize the customer experience?
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Question 7 of 20
7. Question
While working on a project for a CPQ implementation, you have quickly realize that not everyone in the Organisation understands the difference between “product”, “bundle”, “package”, and “renewal”. All stakeholders must understand the differences between them. What is the best approach to ensure there is no misunderstanding or miscommunication?
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Question 8 of 20
8. Question
Frank is working on a large-scale Salesforce project and wants to understand the current processes and procedures in place. He has been advised that each department has its policies and procedures documented on an internal site that he access. Which of the following elicitation techniques would be best?
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Question 9 of 20
9. Question
While working on a project you decide that give the project the best possible chance of success you need to understand some quite niche procedures within the organization. What elicitation technique should you use to find out detailed information from the relevant stakeholders?
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Question 10 of 20
10. Question
A new project has just kicked off, and the Business Analyst wants to get a good understanding of who is going to be involved in the project, who will be impacted by the project, and who is interested in the project. What type of analysis should they carry out?
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Question 11 of 20
11. Question
While conducting an interview with the Marketing Director, the Business Analyst discovers that the Marketing Director doesn’t have enough information or knowledge about the issues, bottlenecks and roadblocks that the Marketing Team faces when trying to run effective campaigns. How can the Business Analyst ensure that this doesn’t happen again?
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Question 12 of 20
12. Question
The Customer Service Team at Super Sandals Ltd. has noticed an increase in simple customer inquiries that could be resolved through self-service help documentation. This has lead to an increase in case resolution times as Customer Service Agents are tied up dealing with simple inquiries that could be resolved without the need for one-to-one customer support. As the Business Analyst, which Salesforce feature would you recommend the organization explores for potential implementation to address this issue?
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Question 13 of 20
13. Question
While reviewing a recently completed project, Fiona raised the issue of changes being made to project requirements. When changes were made the previous requirement document was overwritten, which lead to conduction about what was, and was not included in the project. The result of this was a loss of time trying to establish the original requirements, and the difference between them and the new requirements. What can be implemented on future projects to avoid this issue?
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Question 14 of 20
14. Question
What term is used to describe the accumulation of configuration in an org over time that can have several negative consequences for an org, including increased costs, reduced productivity, and increased risk of errors?
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Question 15 of 20
15. Question
Which document can be described as the most fundamental deliverable on a project that provides a clear view of what needs to be achieved and what work must be completed?
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Question 16 of 20
16. Question
The user acceptance testing has been completed, and the users have reported that they are satisfied with the new feature.
What should the Business Analyst do next?
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Question 17 of 20
17. Question
A user has reported that they are unable to save a new contact in Salesforce. What should the Business Analyst do?
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Question 18 of 20
18. Question
What are the three main parts of a User Story?
(Select 3)
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Question 19 of 20
19. Question
When writing User Stories is it often considered best practice to include Acceptance Criteria, why is this?
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Question 20 of 20
20. Question
Lucy has just completed the discovery sessions for the implementation of Experience Cloud at Colins Caterpillar Sanctuary. She would like to bring the requirements to life in a way that is easy for stakeholders to understand. What can Lucy create to help the stakeholders envision how end-users will be using the system?
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