BA Cert Course LP

Salesforce Business Analyst Certification Course

Do you want to become a Salesforce Certified Business Analyst?

Our Salesforce Business Analyst Course is your shortcut to success in the Admin Exam. We bring the vast world of Salesforce Business Analysis to your fingertips, helping you grasp complex concepts with ease and confidence. Begin your Salesforce adventure today and become a Salesforce Certified Business Analyst!

If you are looking for an amazing Salesforce Study Instructor, look no further, David is your guy. I can confidently say that the way he teaches is different. He uses plain language to describe complex concepts, short segments for each topic to keep you focused and upbeat tone to keep it engaging

I recently completed David Massey's Salesforce Business Analyst Certification Study Guide course and I have to say, I was thoroughly impressed...

I appreciate his clear and concise teaching style.

I'd recommend this course to anyone ready to study for and pass the Salesforce exam. The course provided many visual resources to backup the information talked about. For me, it helped drill the content into me for easier memorization. I believe with diligent study of this course, you will be ahead of the game!

Eager to escalate your career by mastering the Salesforce Business Analyst Certification Exam? You’re at the right place!

Our detailed Salesforce Business Analyst Course provides an unrivaled learning experience, primed to propel you towards certification victory. Dive into crystal-clear, on-demand video lessons, user-friendly cheat sheets, and engaging real-world business scenarios that transform complex Salesforce concepts into manageable learning nuggets!

We’ve cleared away the clutter, focusing purely on crucial content that is vital for your exam achievement. Delve straight into the core of what you need to conquer, arming yourself with the precise knowledge required to excel in the Salesforce Business Analyst Exam and become a recognized Certified Salesforce Business Analyst!

Enroll now and start your journey to becoming a Salesforce Certified Business Analyst!

Heres a sneak peak at whats included...

7+ hours of high quality video lessons

High-quality engaging videos teach you what you need to know, showing you step-by-step how to configure it in Salesforce.

Easy to Use & Quick to Reference Cheatsheets

Quick and easy-to-use cheatsheets help you revise faster, more effectively, and more efficiently. Let us provide you with condensed notes to use for revision.​

Real Life Examples & Business Use Cases

Through real life examples and business use cases we bring Salesforce features and concepts to life so you can increase your learning and understanding.

Check Your Learning Assessments

Throughout the course there are numerous assessments that are reflective of what you can expect on the Salesforce Admin Exam to help you check you learning.

Course Contents

We’ve carefully crafted our Salesforce Business Analyst Certification Course to cover every topic, objective, and concept you can expect in the Salesforce Business Analyst Certification Exam.


  • Welcome
  • Exam Guide Breakdown
  • How to make the most of this course

Customer Discovery

  • What is a Business Analyst?
  • Business Analyst vs Administrator
  • Drucker School of Business
  • Customer Centric Discovery
  • Challenge Framing and Scoping
  • How Might We
  • The Implementation Lifecycle
  • A BA’s Role in Implementation
  • Journey Mapping
  • Application Lifecycle Management
  • Salesforce Tools
  • Check your learning questions

Collaboration with Stakeholders

  • Project Orientation and Analysis
  • Gap Analyis
  • Risk Analysis
  • Elicitation Techniques Introduction
  • Elicitation Techniques
  • Interviews
  • Focus Groups
  • Surveys
  • Questionnaires
  • Document Analysis
  • Process Mapping
  • Workshops
  • Observation
  • Shadowing
  • Prototyping
  • Brainstorming
  • Use Cases
  • User Stories
  • Stakeholders
  • Stakeholder Alignment
  • Stakeholder Challenges and Tips
  • Communication Skills
  • Content Strategy
  • Content Strategy Steps
  • V2MOM
  • Whiteboarding
  • Trust
  • Influencing Style
  • Empathy vs Sympathy
  • Skilled Relationships
  • Work Types
  • Future State Design
  • Technical Debt
  • Story Telling
  • Story Boarding
  • Roadmapping
  • Documentation Types
  • Requirements
  • Scope Creep
  • Must Have, Nice to Have, Great to Have 
  • Smart Framework
  • Triple Constraints
  • User Adoption
  • Check your learning questions

Business Process Mapping

  • Scoping
  • Document like a Rock Star
  • Business Process Documentation
  • Documenting Business Processes
  • Business Process Mapping Best Practices
  • Universal Process Notation (UPN)
  • Diagramming
  • Diagram Templates
  • Governance
  • Lean Governance
  • Lean Governance Operating Models
  • Jobs to be Done
  • Check your learning questions


  • Requirements vs User Stories
  • Scrum
  • Kanban
  • Scrum vs Kanban
  • Scrum vs Kanban for Prioritisation
  • Git and GitHub
  • Requirements Version Control
  • Check your learning questions

User Stories

  • User Story Creation
  • INVEST Framework
  • Acceptance Criteria
  • Definition of Done
  • User Story Version Control
  • Check your learning questions

User Acceptance

  • User Acceptance Training
  • Go/No-Go Decisions
  • Check your learning questions


  • Congratulations
  • Thank You
  • Certificate of Completion

What our students are saying

I have to say that I wish I had this course when I was studying for the SF BA exam.

When I was originally preparing for the exam, I predicted I'd need 10 hours a week for 8 weeks. That turned out to be true, but, half of those hours were spent trying to figure out what exactly I needed to study to pass the exam. With Dave's course, I would have saved valuable time and energy because he organizes the material in a way that makes it easy to identify what needs to be studied. In fact, with Dave's course, I could have easily passed the BA exam in half the time.

What I appreciate most about this course is that it not only teaches how to pass the exam but also illustrates the best practices to becoming an excellent Business Analyst. The cheat sheets provided in the course were particularly helpful in comprehending and memorizing essential concepts. Whether you are a visual or auditory learner, there are priceless materials here to help you organize your study.

I highly recommend Dave's Get Force Certified course to anyone preparing for the Salesforce BA exam. It is an excellent resource that will serve as a backbone to your study, and save you time and energy while teaching you valuable skills. Thank you, Dave, for creating such a valuable resource!
Rachel S.
David is the opposite of university professors who drone on for hours in that Charlie Brown monotone - he brings the course alive in bite-sized pieces, ensuring that your attention is always present. He has a way of breaking down complex topics into manageable pieces, making it easy to understand and retain the information.
Already incredible in comparison to others. Easy to understand and I like how he laid out the course format so we understand what we are diving into and why.
Steph C.
David is clear, concise, and to the point. I enjoy how he maps everything down from the study material to the resources that he provides.
Tavia J.
I highly recommend this course and Get Force Certified platform to everyone who is studying to launch a career in Salesforce because having an instructor like David helps you grasp core concepts much faster and study for your certifications more effectively
This course, much like his other courses, is clear and easy to follow, breaks down exactly what you need to know to pass your exam and build a foundation of becoming a good Business Analyst. I liked that there is a cheatsheet after every segment to help you review key takeaways
I wasn't doing well with the example tests. I raced through this course as a decent refresher, took a ton of notes and passed my exam the first time! I wish I would have found this course a year ago.
Allen J.


That’s a great question, and we understand where you’re coming from. While there are indeed many free resources available, our courses offers several advantages:

Structured Learning Path: Our courses are meticulously designed and structured to ensure a smooth and systematic learning journey from a beginner to an advanced level, saving you the time and effort of piecing together information from different sources.

Quality of Content: Our expert instructors and curriculum developers have extensive industry experience and knowledge of best practices to deliver the most up-to-date and relevant content.

Practical Approach: Our courses emphasize hands-on learning through practical exercises, case studies, and mock exams. This helps reinforce your understanding and provides a realistic feel of the certification exams.

Efficiency: Free resources can be of varying quality and it can take a significant amount of time to find, evaluate, and learn from them. Our paid course is a comprehensive, carefully-curated package designed to efficiently guide you towards your Salesforce certification.

Accuracy: A lot of free resources are out of date, inaccurate, or just plain wrong. The last thing you want to do is waste your time studying incorrect information.

Remember, an investment in quality education can pay you back many times over in terms of career advancement and success

We provide clear, concise, and comprehensive Salesforce Training that teaches you what you need to know quickly. We have helped over 20,000 students in the last 12 months and often regarded as the number provider for effective and efficient training.

Dave has delivered training to Salesforce employees, Talent Alliance Members, and VetForce members further enhancing his reputation as a expert Salesforce Trainer.
The courses consist of engaging HD (1080p) video lessons that teach you what you need to know step-by-step, realistic business use cases to help you understand each concept, easy-to-use and quick-to-reference cheatsheets to prepare you for the actual Salesforce certification exams.
You will have 12-months unlimited access to the courses, allowing you to learn at your own pace and refer back to the materials whenever needed.
The course dives deep into the ins and outs of Salesforce Business Analysis. It covers all the topics you’ll encounter on the exam, providing you with invaluable knowledge and practical skills that will set you apart in the competitive job market.
Absolutely! Our Salesforce Administrator Certification Course is designed to take you from a novice to a certified expert, ready to tackle real-world Salesforce challenges.
No, there are no prerequisites. Our Salesforce Administrator Bundle is designed to equip you with all the knowledge and skills you need to pass the Salesforce Administrator Certification Exam.

We keep all of our training material up to date with any major releases (3 times a year). All of the updates are included free of charge in your initial 12 months of access meaning that during the time you can access the course you will be learning the right information. 

Your instructor

Dave Massey

Meet Dave, a Salesforce enthusiast and a passionate educator.

Daves journey with Salesforce began in March 2020, and his rapid rise to success is a testament to his prowess and dedication. Just nine short months later, he had already earned 7 certifications—an extraordinary accomplishment that speaks to his understanding and command of Salesforce.

By May 2022, merely two years after his initial certification, Dave reached another remarkable milestone: he assumed the position of Lead Solution Engineer at Salesforce UK and Ireland, demonstrating his mastery and industry recognition. Fueled by a passion to empower others on their Salesforce journeys, Dave launched Get Force Certified in 2022. He transitioned to this venture full-time in April 2023, devoting himself entirely to delivering top-tier Salesforce training. Since embarking on his training career, Dave has educated over 20,000 students, cementing his status as a respected and sought-after authority in the Salesforce Ecosystem.

Dave has worked with a number of Salesforce training providers to provide on-demand expertise in training Salesforce professionals such as Clicked and Talent Stacker.

With Dave as your guide, you can expect nothing less than the highest quality instruction, comprehensive content, and an unwavering commitment to your success in Salesforce certification and beyond.


Show Order Summary
Product Subtotal
Business Analyst Certification Course  × 1 $69.99
Subtotal $69.99
VAT $14.00
Total $83.99

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Your order

Product Subtotal
Business Analyst Certification Course  × 1 $69.99
Subtotal $69.99
VAT $14.00
Total $83.99

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